退款及換貨程序

 

//14天退換貨服務暫時只限港澳地區//

【只限網購訂單】如客人想要退款及/或換貨，需於收貨起14天以內通知我們。逾期恕不接受任何退款及/或換貨。 

簡單退貨！

若需要申請退換貨，請先聯絡FLOROMA客服：（需於收貨日起計14日內申請，逾期恕不接受）

聯絡方法一： Facebook客服 @myfloroma

聯絡方法二： Whatsappp客服 +852 98850262

聯絡方法三： Email客服 cs@myfloroma.com

• 我們提供14天換貨退款保證
• 你可選擇換新產品或退款至你原來的付款方式或以商店購物金形式收取款項。若以購物金方式收回款項，你可以更快收到退款，並於下次購物時使用！
• 請連同貨品及其原本包裝完整寄回。
• 以加購價購買的產品不設退款服務。
• 如客人以優惠價購買產品，其後退回部分產品將不享有優惠，並以原價計算沒有退貨的貨品價值。
  例如：客人購買套裝$1596/3支100ML香水，其後退回2支100ML香水，並申請退款，公司將會扣減1支原價$798後退款$798。
• 訂單一經確認，以任何理由取消訂單，將會收取港幣$100行政費。客人可以選擇更改訂單一次或者收到貨品後申請退回。
• 退貨或換貨所產生的運費或其他費用由寄方自付。
• 如有任有爭議，花之滴保留最終決定權。

 

方法1. 寄到柴灣辦公室

1. 請先聯絡FLOROMA客服  （需於收貨日起計14日內申請，逾期恕不接受）
2. 然後將貨品*退回以下地址：

郵寄地址：柴灣利眾街27號德景工業大廈18樓02室

以順豐退件： 收件人：Floroma Limited 電話：+852 9885 0262

*請在退件上寫上你的訂單號碼 和 想換的貨，方便同事跟進！

收到你的貨件後，我們會以電郵/whatsapp通知你。通過審核後，我們會於5個工作天內盡快安排退款或換貨。

 

All the exchange or return decision must be made and contact us within 14 days upon the receipt of products. We will not accept any exchange or return requests after 14 days.

Can I exchange my order?

Of course you can! If you would like to exchange one item for another, you must contact our customer service department first: (Requests must be made within 14 days of receiving the goods. Late requests will not be accepted.)

Contact Methods:
- Option 1: Facebook Customer Service @myfloroma
- Option 2: WhatsApp Customer Service +852 9885 0262
- Option 3: Email Customer Service cs@myfloroma.com

Note that if the new item is more expensive than the original item, you might have to pay for the corresponding price difference.

You can also choose to receive your refund as gift card, which will enable you to purchase a replacement item quickly and seamlessly.

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Can I return my item?

Yes, returns are accepted within 14 days of receiving your order. You must notify FLOROMA customer service within 14 days to apply. Returned items must be in their original packaging and condition. Please note:
- Add-on priced items are non-refundable
- Partial returns from discounted bundles will be recalculated at original prices

Please send your return to:

Attn: Floroma Limited

Telephone: +852 9885 0262

Address: Unit 2, 18/F, Tak King Industrial Building, 27 Lee Chung Street, Chai Wan, Hong Kong 

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Can I do a refund if I don't like the perfume received?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one or as store credit, which is processed faster and can be used for future purchases.

Any product you return must be in the same condition you received it and in the original packaging. 

Once we receive your item, we will notify you that we have received your returned item and we will refund by default using your original payment method or other method you have stated in advance. You will receive the credit within a certain amount of day, depending on your card issuer’s policies.

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Can I come to your office to do refund and exchange?

Yes, you can return or exchange your item in person at the FLOROMA Chai Wan office or retail store, but you must first:

1. Contact customer service within 14 days of receiving your order
2. Schedule an appointment for your visit
3. Bring the item and your order details with you