*請在退件上寫上你的訂單號碼 和 想換的貨，方便同事跟進！
- 到Facebook @myfloroma 跟我們客服預約上門換貨時間。
辦公時間：星期一至五，9:30am- 6:30pm （12:00-2:00pm 是午飯時間）
All the exchange or return decision must be made and contact us within 14 days upon the receipt of products. We will not accept any exchange or return requests after 14 days.
Can I exchange my order?
Of course you can! If you would like to exchange one item for another, you must first fill in the form HERE.
You will received an email of confirming your request. Please follow the shipping instructions in the email and ship the parcel back to us!
If the new item you picked is cheaper than the one you have bought, you will be refunded for the price difference. Note that if the new item is more expensive than the original item, you might have to pay for the corresponding price difference.
You can also choose to receive your refund as gift card, which will enable you to purchase a replacement item quickly and seamlessly.
Can I return my item?
Yes we do accept return and refund. Please first fill in the form HERE.
You can select how you would like to receive the refund (either refund to your original payment method or refund in the form of gift card credit) in the form.
Please send your return to:
Attn: Jane Weng
Address: Unit 2, 13/F, Paramount Building, 12 Ka Yip Street, Chai Wan, Hong Kong
Can I do a refund if I don't like the perfume received?
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.
Any product you return must be in the same condition you received it and in the original packaging.
Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will refund by default using your original payment method or other method you have stated in advance.You will receive the credit within a certain amount of day, depending on your card issuer’s policies.
Can I come to your office to do refund and exchange?
Sure! Our office address : Unit 2, 13/F, Paramount Building, 12 Ka Yip Street, Chai Wan, Hong Kong
You can come during our office hour, Monday to Friday, from 9:30am to 6:30pm (12:00-2:00pm is lunch hour). Please first fill in the form HERE.
Please contact us @myfloroma after you submitted the request form. We will reserve a time for you to do the return and exchange. Remember to bring the received items with you.